Catify policies

Shipping & Returns

Questions about an order? Email catifyteam@outlook.com and a real person gets back to you within 24 hours.

Shipping

Free shipping on every order. No minimums and no surprise fees at checkout.
Delivery in about 7 days. Most orders arrive within 7 days. You get a tracking link by email as soon as your order ships.
Shipping protection included. If your order arrives damaged, faulty or wrong, we refund you or send a replacement. Lost in transit? We track it down. No fees, no claim forms.

90-day returns. Changed your mind or it is not the right fit? Email us within 90 days of delivery and we send a prepaid return label. Once it arrives back, we refund you.
Damaged, faulty or wrong item. Email us and we will refund you or send a free replacement, covered by your shipping protection.
How refunds work. Refunds go back to your original payment method. Please allow a few business days for your bank to post it once we have received the return.
1-year warranty. Every unit is covered for a full year against defects in parts and workmanship. If something goes wrong, email us and we will make it right.

The fastest way to reach us is email: catifyteam@outlook.com. We reply within 24 hours, every day.